Frequently Asked Questions

Once your order ships, you will receive a shipment confirmation email with your tracking number. You can use that number on the carrier's website to follow your package at any time. No additional app or account is needed to track your order. The most up to date shipment information is always sent to the email address used to place the order, and we provide tracking details only to that email address.

Orders go through internal processing within 1 to 2 business days before being handed to the carrier. After that, Standard Shipping takes 3 to 5 business days and Expedited Shipping takes 2 to 3 business days. Orders are not processed on weekends or holidays. Delivery timelines are estimates and may be affected by weather, carrier delays, or other external factors.

Tracking information can take some time to appear in the carrier's system after a label is created. If your tracking link still shows no movement after 2 to 3 business days, we recommend contacting the carrier directly. You can also reach out to us with your order number and we will check the shipment status for you.

Your order is likely still within the 1 to 2 business day processing window. If that window has passed and you have not received a shipment confirmation, contact us and we will review the status of your order.

No. Shop is not a BlueStars application and downloading it is entirely optional. We recommend using the direct tracking link included in your shipment confirmation email, as it takes you straight to the carrier's own tracking page and shows the most accurate and current status of your package. You can also enter the tracking number directly on the carrier's website.

Delivery scans are sometimes recorded slightly ahead of the actual drop-off, and packages are often left in a mailbox, at a side or back door, with a neighbor, or with a building manager. We recommend checking these locations first and waiting an additional day. If the package still does not appear, contacting the carrier directly is usually the fastest option. You can also reach out to us with your order number and we will look into it with the carrier.

We ship with Amazon Logistics, USPS, UPS, FedEx, and other carriers depending on the delivery location and the warehouse fulfilling your order. The carrier is selected based on the delivery address and the shipping option chosen at checkout.

BlueStars does not add any fees of its own. Shipping charges are set by the carrier and are calculated and displayed at checkout before you complete your order. Once an order has been sent to shipment, shipping costs are no longer refundable.

Items may be returned within 30 days of delivery. To be eligible, the part must be unused, in its original condition, and in its original packaging with the SKU label intact.

Email support@bluestarsparts.com with your order number and the reason for the return. Clear photos are required for every return request. The photos must show the current condition of the part, its original packaging and SKU label, and every part included in the kit if you purchased a kit or multi item pack. Requests submitted without these photos take longer to review. Normally, our team reviews complete return requests within 1 business day.

Return shipping is generally the customer's responsibility. If you received an incorrect item or the item has a confirmed defect, BlueStars will cover the return shipping cost.

No. Kits and multi item packs are sold as a single product, so individual components within a kit are not eligible for return on their own. The complete kit must be returned together, with all items in their original condition and packaging. If only one component of your kit arrived damaged or missing, contact us with photos and we will review the best option for your case.

Installed or used parts are outside our standard return conditions. If the part stopped working or appears defective, please contact us with photos or a short video along with a description of the issue, and we will review the case under our warranty policy.

Yes. Send us your appliance model number and photos of the part you received, and we will check whether we carry a compatible replacement before arranging the exchange. Exchanges are available only for parts that meet the same condition requirements as a return, meaning unused, in original condition, and in original packaging with the SKU label intact.

Contact us within 72 hours of receipt with photos of the shipping box, the shipping label, and the item you received. If a kit arrived incomplete, please include photos of every item that came in the package. Keep all packaging materials until the claim is reviewed.

Once your return is delivered to our facility and inspected, we notify you of the outcome and process the refund. Approved refunds are credited back to your original payment method within a few business days, depending on your bank.

Refunds cover the item price and applicable tax. Original shipping charges are generally non-refundable, though certain cases may qualify for an exception after review.

Refunds can take a few business days to post after they are issued. We recommend checking your account statement first, then contacting your card issuer, as posting times vary by bank. If it still has not appeared after 7 business days, contact us with your order number and we will confirm the refund details on our end.

Refunds are issued to the original payment method used at checkout. For security purposes, sending a refund to a different card or account is not an available option.

In some situations, such as a missing component from a kit, a partial refund may be an appropriate solution. Contact us with photos of what you received and we will review the best option for your case.

Cancellation is available while the order is still being processed and has not yet been handed over to the carrier. Contact us as soon as possible with your order number so we can check the shipment status. Please note that emails are answered within 6 working hours due to current order and support volume. Our team is working to shorten that window, and in most cases we reply shortly after your email arrives.

Email support@bluestarsparts.com from the email address used to place the order, and include your order number. We will confirm once the cancellation is completed. Requests sent from a different email address require additional verification, which can slow the process. In those cases, the order may already move into processing before the change can be applied, and we may be unable to complete the requested update.

Once tracking has been generated, the shipment is already with the carrier and can no longer be stopped. In that case, you may accept the delivery and start a return, and we will process the refund for the item price and tax once the part is received.

The amount is credited back to your original payment method within a few business days, depending on your bank.

Not at all. Sharing a reason is completely optional, though it does help us improve our service.

Contact us immediately after placing the order. Address changes are possible only while the order is still being processed. Once the order has been transferred to the carrier, the address can no longer be updated, and you may contact the carrier directly for faster assistance.

Let us know right away with your order number and the corrected address. We will place the order on hold where possible and confirm the update with you before the package ships. Once the order has been sent to shipment, address changes can no longer be processed on our end, and you may contact the carrier directly for further assistance.

Yes. Send us the correct details from the email address used to place the order, and we will update the contact information associated with that order. Please note that order updates continue to be sent to the email address registered on the order, and that requesting a change may extend the processing time.

Billing details on a completed order cannot be edited in our system. You can update your billing information in your account so it applies to future purchases.

Yes, as long as you contact us before the order is sent to shipment. Depending on the price of the new item, an additional payment may be required or a portion of your payment may be credited back to your original payment method. If you prefer, we can also cancel the order while it is still unshipped so you are free to place a new one with the correct items.

To protect your account, we verify ownership before releasing order details or making changes. If you contact us from an email address other than the one used to place the order, we will ask you to reply from the registered email or provide proof of purchase.

Yes. BlueStars provides warranty support for eligible products purchased directly from our store or through our authorized sales channels. Coverage is based on the time elapsed since the original purchase date. Full details are available on our Terms of Service page.

The warranty covers manufacturing defects. It does not cover damage from improper installation, incorrect usage, accidents, misuse, modifications, unauthorized repair attempts, products purchased from unauthorized sellers, or products without sufficient proof of purchase.

Email support@bluestarsparts.com with your original order number, a detailed description of the issue, and clear photos or a video showing the defect or malfunction. Claims submitted without supporting evidence may take longer to review or may not be accepted.

We review the evidence provided and update you as soon as possible. Once a claim is validated and approved, the refund for the original order is processed within 10 business days.

Fitment concerns are handled separately from warranty claims. Send us your appliance model number and photos of the part you received, and we will check compatibility and advise on the best option.

Declines usually come from the card issuer rather than our store. Common causes include a mismatch between the billing address and the card on file, incorrect card details, insufficient available funds, or a routine security block. We recommend reviewing the details entered at checkout, trying an alternative payment method, or contacting your bank for confirmation.

This is often a temporary authorization hold rather than a completed charge, and it typically clears on its own. Contact us with the email address used at checkout and the amount, and we will check whether an order was created on our side.

Repeated checkout attempts can create temporary authorization holds that are released by the bank after a few business days. If a duplicate charge remains on your statement, contact us with your order number and we will review it.

All available payment options, including major credit and debit cards, are displayed at checkout.

Yes. Payments are handled through our secure checkout, and BlueStars never asks for card numbers, PINs, or security codes by email, chat, or phone.

For your security, our team does not process payments manually or collect payment details directly. All orders are completed through our secure checkout.