At BlueStars, we take great pride in the quality, durability, and performance of our replacement parts. Our products are manufactured to meet high standards, and our warranty reflects the confidence we have in their reliability. While this policy outlines the formal terms governing warranty claims, it serves primarily as a reference for exceptional or disputed situations. In regular practice, our team is committed to delivering a smooth, supportive, and accommodating experience. We will always make every reasonable effort to assist customers promptly and fairly, ensuring that our service upholds the same level of excellence as our products.
1. Warranty Coverage Period
BlueStars provides warranty support for all eligible products purchased directly from our store or authorized sales channels. Warranty coverage is determined based on the nature of the issue reported and the time elapsed since the delivery date.
2. Reporting Timeframes
To qualify for warranty support:
(i) Broken / damaged / missing / wrong item:
Must be reported within 3 days from the delivery date.
(ii) Defective (performance/function issue):
Can be reported at any time during product usage.
Claims submitted outside these timeframes may not be eligible for warranty support.
3. Warranty Resolution Policy
Warranty support is handled based on the type of issue and timing of the report:
(i) Within 30 days from the delivery date:
BlueStars follows a replacement-first approach:
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A replacement will be provided at no additional cost; and
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A full refund will only be processed if the replacement has been provided and does not resolve the issue, including:
• Item price
• Applicable taxes
• Original shipping cost
(ii) After 30 days from the delivery date:
– Warranty support is limited to replacement only, subject to product availability; and
– If a replacement is not available, a discount code may be offered for future purchases.
4. Case-Specific Handling
(i) Incomplete Package (Missing Parts):
– Missing components will be shipped separately; and
– If unavailable, a partial refund (based on the value of missing items) may be offered upon mutual agreement.
(ii) Wrong Item Received:
– BlueStars will investigate the issue; and
– Resolution may include:
• Sending the correct item;
• If the correct item is not available:
– A partial refund (if some components are usable); or
– A full refund, including item price, applicable taxes, and original shipping cost.
(iii) Defective Product:
– Customers must provide clear video evidence demonstrating the issue; and
– The defect must not be caused by improper installation, usage, or external factors.
5. Warranty Claim Procedure
To submit a warranty claim, customers must:
(i) Contact us at support@bluestarsparts.com using the same email address used to place the order, providing the original order number along with a detailed description of the issue;
(ii) Provide supporting evidence as required for verification:
– Clear photos of the received item(s), packaging, and visible labels (shipping label or SKU label) for cases involving missing, incorrect, or damaged items;
– A clear video demonstrating the issue for defective (performance/function) cases; and
(iii) Follow the instructions provided by our support team for resolution.
Once the warranty claim is reviewed and approved, BlueStars will proceed with the applicable resolution in accordance with this policy.
Warranty requests submitted without sufficient evidence, lacking clear indication of the issue, or not sent from the original order email may not be accepted or may be delayed until the required information is provided.
6. Warranty Limitations
The warranty does not cover:
(i) Damage resulting from improper installation, incorrect usage, accidents, misuse, or exposure to unsuitable environments;
(ii) Damage caused by modifications, unauthorized repair attempts, or use outside the intended function;
(iii) Products not purchased directly from BlueStars or from an unauthorized seller;
(iv) Products lacking sufficient proof of purchase;
(v) Products purchased that are incompatible with the intended appliance or application.
BlueStars reserves the right to deny warranty support if the product shows signs of customer-caused damage or issues inconsistent with a manufacturing defect.
7. Refund Processing Under Warranty
Refund eligibility is determined based on the time the issue is reported:
(i) For eligible cases reported within 30 days from the delivery date:
– Refunds are only applicable after a replacement has been provided and confirmed not to resolve the issue; and
– Approved refunds will include item price, applicable taxes, and original shipping cost.
(ii) Cases reported after 30 days:
– Not eligible for refund and will be handled under replacement-only support (subject to availability).
Once approved:
– Refunds will be processed within 10 business days;
– Refunds will be issued to the original payment method;
– Customers should allow additional time for their bank or payment provider to complete processing.
If more than 15 business days have passed since refund approval and the funds have not been received, customers should contact support@bluestarsparts.com.