At BlueStars, we take great pride in the quality, durability, and performance of our replacement parts. Our products are manufactured to meet high standards, and our warranty reflects the confidence we have in their long-term reliability. While this policy outlines the formal terms governing warranty claims, it serves primarily as a reference for exceptional or disputed situations. In regular practice, our team is committed to delivering a smooth, supportive, and accommodating experience. We will always make every reasonable effort to assist customers promptly and fairly, ensuring that our service upholds the same level of excellence as our products.
1. Warranty Coverage Period
BlueStars provides warranty support for all eligible products purchased directly from our store or authorized sales channels. Warranty coverage is determined strictly by the time elapsed since the original purchase date.
2. Warranty Value Policies
Warranty benefits are issued based on the age of the original purchase:
(i) Purchases made within the last 12 months:
Customers are eligible for the 120% Value Warranty Policy, which applies when the customer reorders the same replacement part.
Under this policy, the customer will receive:
– A 90% refund of the original order value; and
– A 30% discount code applicable to their next purchase.
(ii) Purchases made more than 12 months ago:
Customers are eligible for the 100% Value Warranty Policy, which applies when the customer reorders the same replacement part.
Under this policy, the customer will receive:
– A 70% refund of the original order value; and
– A 30% discount code applicable to their next purchase.
BlueStars reserves the right to validate purchase dates and product eligibility before approving a warranty claim.
3. Warranty Claim Procedure
To submit a warranty claim, customers must:
(i) Contact us at support@bluestarsparts.com, providing the original order number along with a detailed description of the issue and clear evidence indicating a manufacturing defect;
(ii) Provide supporting photos or a short video that clearly demonstrates the defect or malfunction; and
(iii) Customers are encouraged to place a new order for the same replacement part to avoid interruption in usage. The applicable warranty refund for the original order will be processed once the warranty claim is approved.
Once the warranty claim is reviewed and approved, BlueStars will process the refund for the original order in accordance with the applicable warranty policy.
Warranty requests submitted without sufficient evidence or lacking clear indication of a manufacturing defect may not be accepted.
4. Warranty Limitations
The warranty does not cover:
(i) Damage resulting from improper installation, incorrect usage, accidents, misuse, or exposure to unsuitable environments;
(ii) Damage caused by modifications, unauthorized repair attempts, or use outside the intended function;
(iii) Products not purchased directly from BlueStars or from an unauthorized seller;
(iv) Products lacking sufficient proof of purchase.
BlueStars reserves the right to deny warranty benefits if the product shows signs of customer-caused damage inconsistent with a manufacturing defect.
5. Refund Processing Under Warranty
Once the warranty claim is validated (and the customer has placed a replacement order, if applicable):
(i) BlueStars will process the refund for the original order within 10 business days;
(ii) Refunds will be issued to the original payment method;
(iii) Customers should allow additional time for their bank or payment provider to complete processing.
If more than 15 business days have passed since refund approval and the funds have not been received, customers should contact support@bluestarsparts.com.
Important note:
BlueStars may request additional information if necessary to evaluate warranty eligibility. Failure to provide requested documentation may delay or invalidate the claim.