Shipping policy

Shipping policy

Shipping Policy

< Updated 4th December - 2025 >

Thank you for visiting and shopping at BlueStars. This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased from our website. By placing an order, you agree to the terms set forth below.
 We are committed to providing a smooth and reliable delivery experience, and this policy serves as our official framework for handling all shipping-related matters.

1. Processing Time

All orders go through our internal processing within 1–2 business days before being handed over to the carrier. This timeframe applies only to Bluestars’ preparation steps (order verification, packing, and handoff to shipment) and does not include the carrier’s delivery time.

Orders are not processed on weekends or holidays.

If we experience unusually high order volume or any unforeseen delays that extend beyond the standard processing window, Bluestars will notify you promptly via email or phone before the package is shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are automatically calculated and displayed at checkout.

Estimated delivery timelines:

(i) Standard Shipping: 3-5 business days;

(ii) Expedited Shipping: 2-3 business days

Delivery times are estimates only and are not guaranteed. External factors such as severe weather, carrier delays, or operational disruptions may affect delivery timelines.

3. Shipping Locations

BlueStars currently ships to:

(i) All addresses within the continental United States
(ii) Alaska and Hawaii
(iii) U.S. Territories

P.O. Boxes & APO/FPO:
We ship to P.O. Boxes and military APO/FPO addresses; however, delivery to these locations may require additional time compared with standard shipping destinations.

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information will be available within the carrier’s online system, and customers may monitor their shipments at any time.

5. Shipping Carriers

BlueStars partners with reputable carriers to ensure secure and timely delivery, including but not limited to:

  • Amazon Logistics

  • USPS

  • UPS

  • FedEx

The shipping carrier is selected based on the delivery address and the shipping option chosen at checkout.

6. Shipping Restrictions

(i) Hazardous Materials
Certain items may be restricted from shipment to specific locations due to safety or regulatory requirements. Any such restrictions will be disclosed during the checkout process.

(ii) Oversized Items
Some oversized or heavy products may incur additional shipping fees or require special delivery arrangements. These fees are imposed by the carrier, not by BlueStars, and will be calculated and displayed at checkout.

7. Lost, Stolen, or Damaged Packages

Once the carrier accepts the package, responsibility for safe delivery transfers to them. BlueStars is not liable for packages that are lost, stolen, or damaged in transit. Nevertheless, we will assist customers in filing claims with the carrier if needed.

Lost Package: 

If tracking information indicates that a package has been delivered but it has not been received, customers should first contact the shipping carrier directly for clarification or assistance. Customers may also reach out to the BlueStars support team for additional guidance.

For items being returned to BlueStars, any package lost during return shipping must be reported directly to the shipping carrier. BlueStars is not responsible for lost return shipments and cannot process refunds, replacements, or evaluations until the returned product is successfully delivered to us and received in our facility.

Damaged Package: 

If your package arrives damaged, contact us within 48 hours of receipt. Please retain all packaging materials and the damaged product until the claim is resolved.

8. International Shipping

BlueStars does not currently ship internationally. At this time, shipments are limited exclusively to the United States and its territories.

9. Address Accuracy & Changes

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

(i) Once an order has been processed, we may be unable to modify the shipping address.
(ii) If an address change is required, we encourage customers to contact us immediately after placing the order.
(iii) If the order has already been transferred to the carrier, customers may contact the carrier directly for faster assistance.

10. Contact Us

For any questions or assistance related to shipping, please contact:

BlueStars Customer Support
 Email: support@bluestars.com
 Address: 8 The Green, Ste A, Dover, DE 19901

We aim to provide every customer with a reliable, seamless, and timely shipping experience. Thank you for choosing BlueStars!