What is the return and exchange policy?
Bluestars allows for returns and exchanges if you've changed your mind about a product.
All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
- For online orders, shipping costs associated with the return of the product will not be covered by Bluestars.
- Your rights under any applicable consumer law are additional to and not affected by Bluestars's return and exchange policy above.
Met all the requirements? You can contact our Customer Service Team by email : firstname.lastname@example.org with subject 'Returns / Exchanges' and provide your order number and the name of the item(s) you wish to return.
What is the return process? / How do I return an online purchase?
You can get in touch with our Customer Service by email: email@example.com and include the following details in your enquiry:
- Order Number,
- Name of the Item, and
- Reason for return
What if my item was missing, incorrect, damaged, or faulty?
We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team contact our Customer Service Team by email : firstname.lastname@example.org with subject 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number
Please do not dispose of or throw away any of the items you're writing in about! Bluestars may arrange to collect the product.